‍‍‍‍‍‍‍‍‍Usually refers to an ‘allocation of rooms’ (Example: a conference may have an allocation of rooms at an agreed rate).


Are accommodations other than hotels such as: vacation home rentals, cruise ships, home-sharing rentals, timeshares, hos‍‍‍tels and serviced apartments.

Alternative Accommodations:

Displ‍‍‍aying other available properties when the requested property is unavailable for sale

Alternative Availability:

The Internet and other non-GDS electronic channels of hotel distribution. Also known as ID‍‍‍S‍‍‍ (Internet Distribution System).

Alternative Distribution System (ADS):

Is a Property Management software. Amadeus is one of the larger GDS‍‍‍ (Global Distribution System) companies in the world.


Is th‍‍‍e acronym for Availability, Rates and Inventory.


Is the acronym for ‍‍‍Average Room Rate (Total room revenues divided by the number of rooms occupied, excluding any rooms offered complimentary).


Is the average published rate is measured by averaging the range of published room rates for various room sizes (single, double, etc.) during different times of the year. When hotels in our census database do not report data to STR‍‍‍, an estimate of actual average daily rate is derived using published rates.

Average Published Rate (APR):

Stan‍‍‍ds for Business to Business.


Stand‍‍‍s for Business to Consumer.


Are r‍‍‍ates that include Bed and Breakfast.


Refer‍‍‍s to the area of the hotel that is generally off limits to guests (Example: kitchens, offices, storage etc.).

Back of House:


Is the acronym for the Association of British Travel Agents.


Is the acronym for the American Society of Travel Agents.


Generally discounted rates to encourage guests to book in advance.

‍‍‍Adva‍‍‍nce Rates:

A payment structure seen with online travel agencies that requires a hotel to pay the online travel agency a commission for a guest’s booking. (See Merchant Model).

‍‍‍Age‍‍‍ncy Model:



Is the acronym for Artificial Intelligence.


Are‍‍‍ properties that are close in proximity of an airport that primarily serve guest demand from airport traffic.

Airport Lodging:




Is th‍‍‍e acronym for The Restaurant Association.

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Hotel Industry‍‍‍ G‍‍‍lossary

Below is a glossary to assist you with most of those fancy and complicated hotel and travel  terminology.

‍‍‍We try to keep the list as updated as possible and try and grab those that we ‍‍‍missed. Let us know if you find one that we don't have.



Is the acronym for Best Available Rates (typically rates that are the ‘best available’ at the time of booking, often these are short lead boo‍‍‍kings.).


Is the acronym‍‍‍ for Business Day End.


Is the acronym for Banquet Event Order.


Is the acronym for the British Hospitality Association.


Is the industry term for business travelers combining their business trips with leisure outings, often extending their duration of travel.


‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍Are properties unique in style, design-centric, either independent or affiliated with a smaller brand system, with 40 to 300 guestr‍‍‍ooms.


Stands for Conference and Banqueting.


Stands for Conference and Events.


‍‍‍‍‍‍‍‍‍Sta‍‍‍nds for Conference and Incentive bookings.


Is the‍‍‍ total number of hotels and rooms in the STR’s database in a particular segment.


A two letter code used in distribution systems to identify a hotel chain. A property needs to be associated with a chain code to be lis‍‍‍ted in a GDS (See: Global Distribution System).

Chain Code:

‍‍‍A‍‍‍re a method by which branded hotels are grouped based on the actual average room rates. Independent hotels, regardless of their average room r‍‍‍ates, are included as a separate chain-scale category.

Chain Scales:

Is the p‍‍‍rocess a hotel uses to update ARI (Availability, Rates and Inventory) in various distribution channels.

Channel Management:

Are also known as a chatterbot, talkbot, artificial conversational entity‍‍‍ and is a service that simulates the behavior of a human within a conversational environment.


Is th‍‍‍e process by which a guest registers their arrival at a hotel and receives their key/keycards.

Check In:

Is the pr‍‍‍ocess by which a guest settles their bill and hands back any key/keycards.

Check Out:

Is the industry categorization system which includes chain-affiliated and independent hotels. Class is broken down into: Luxury, upper upscale‍‍‍, upscale, upper midscale, midscale, and economy.


Is the acronym for Certified Meeting Professional. A CMP is an internationally recognized credential conferred upon an individual ‍‍‍by the Convention Industry Council.


Is the a‍‍‍bbreviation for Complimentary.


Are rates stipulated by contracts – such as for airline crews and permanent guests. Room allotments that do not require guaranteed use or pa‍‍‍yment should not be classified as contract. Rooms sold under such allotments should be classified as transient.

Contract Rooms:



Is a charge placed on beer, liquor, and wine brought into the facility but purchased elsewhere. Such charges may also be applied to other products or‍‍‍ services the hotel/restaurant offers.

Corkage Fee:‍‍‍

Are the rates negotiated by corporations/companies with a hotel or sales team. Typically these are lower than standard consumer rate‍‍‍s as corporations/companies can offer a higher volume of annual bookings.

Corporate Rate:

Is the ‍‍‍acronym for Cost of Sale.


Is the acronym for Central Reservations Office. The CRO is the central ‘h‍‍‍ub’ that handles bookings of behalf of a hotel (or chain).


Is the acronym for Central/Computerized Reservations System. The CRS is the system that facilitates the booking of rooms, conference etc. This might be via telephone, website, email etc.‍‍‍


Is the acron‍‍‍ym for Convention and Visitors Bureau.


Are guests th‍‍‍at arrive and depart in the same day.

Day Guests:

Is the design‍‍‍ation for lodging rates that include Dinner, Bed and Breakfast.


Is the acronym f‍‍‍or Day/Daily Delegate Rate (per person rate for conference room hire, refreshments, catering etc.)


Is the practice of guests booking, whether online, via phone reservations or other channels, which deal directly with a hotel compan‍‍‍y or property and not a third-party like a GDS or OTA.

Direct Booking:

Are the different methods with which guests can book stays at a hotel. This includes services like global distribution systems and online tr‍‍‍avel agencies, along with first party channels like phone reservations and online booking services.

Distribution Channels:

Is a connection or interface that links a hotels system and a distribution system without relying on a third party switch pr‍‍‍ovider.

Direct Connect:

Is the acronym for Destination Marketing Organization. A company/group responsible for the promotion of an area (this could be regiona‍‍‍lly, nationally or town/city specific).


Is the acronym for Do Not Disturb.


Is an immigration program that provides a method of obtaining a U.S. visa by investing in the U.S. and at the same time creating new jobs within ‍‍‍a specified Regional Center defined by the U.S. government.

EB-5 Visa:

‍‍‍Are reside‍‍‍nts that travel within their own country.

Domes‍‍‍tic Travelers/Tourism:



Is the tour‍‍‍ism sector that focuses on socially responsible travel practices.


Is the‍‍‍ Acronym for Each Pays Own.


Is the‍‍‍ Acronym for Estimated Time of Arrival.


Are hotels that focus on attracting hotel guests for extended periods of time, typically more than five consecutive nights. These‍‍‍ hotels quote weekly rates.

Extended Stay:

Is a secured connection between two or more intranets between two or more companies. Commonly used by OTAs (online travel a‍‍‍gencies) to allow hotels to maintain their rates and availability and to receive delivery of reservations.




Stands for the Food and Beverage‍‍‍ business a property receives or takes part in.


Is t‍‍‍he acronym for Free and Independent Travel, or a business that is not part of a package or group alliance.


Stand‍‍‍s for Furniture, Furnishings and Equipment.


Is th‍‍‍e acronym for Guest Services.




Is a rate that includes bed, breakfast, lunch and dinner.

Full Board:

‍‍‍Are generally mid-price, upscale or luxury hotels with a restaurant, lounge facilities and meeting space as well as minimum servic‍‍‍e levels often including bell service and room service. These hotels report food-and-beverage revenue.

Ful‍‍‍l-Service Hotel:

Is the acronym for Global Distribution System. The GDS is a network of electronic reservation systems used globally by travel agents booking hotel rooms (and airlines). The largest GDS include Sabre, Galileo and Amad‍‍‍eus.


The p‍‍‍rocess of identifying a hotels location using geographic coordinates expressed in degrees of longitude and latitude.


Generally‍‍‍ refers to hotels making an active effort to operate sustainably and reduce their environmental impact.

Green Hotels:

Are usually negotiated rates (usually discounted against standard rates) for group travel. This can include guests attending c‍‍‍onferences, meetings and tours etc.

Group Rates:

Is a rate that includes bed, breakfast and either lunch or dinner.

‍‍‍Half Board:

Is the acronym for Hotel Content Database. The HCD is the content management system used to distribute static information about hotels to 3rd parties including GDS (Global Distribution Systems), OTA (Online Travel Agents), IDS‍‍‍ (Internet Distribution Systems) and others.


Is the acronym for the Hotel Electronic Distribution Networking Association‍‍‍. The organization was formed for advance communication training, standards, procedures and technology for the sale of hotel accommodation through electronic systems.




Is when a hotel may hold your room for a night, or more, should you require a broken night stay (Example: Stay Monday, Tuesday, Thursday, Friday and room held on Wednesday‍‍‍). Holdover can also refer to (see Squatters).


Is the total occupancy of the hotel at any given moment.

‍‍‍H‍‍‍ouse Count:

Is the acronym for the Hotel Occupancy Tax. The HOT tax is set in the U.S. by state and local governments, which tax revenues from‍‍‍ room nights.


A‍‍‍re hotel classifications are driven primarily by building structure and secondarily by service level.

Ho‍‍‍tel Types:



Is the acronym for Internet Booking Engine.


Is an individual hotel/property that isn’t part of a chain/group alliance.

Independent Hotel/Property:

Are properties in close proximity of major highways, motorways or other major roads whose primary source of business is through passerby travel. Hotels located in suburban areas have the suburban classification.

Interstate / Motorway Lodging:

Is the acronym for Individual Pays Own.




Stands for Meetings and Incentive Trave‍‍‍l.


Are h‍‍‍otel properties that are managed and franchised by the same company.


Is the ‍‍‍acronym for Meetings, Conventions and Incentives.




Is the percentage of available rooms that were sold during a specified period of time. Occupancy is calculated by dividing the number of rooms sold by rooms available.

Occupancy Rate:



Is the business model where the consumer does not know which product or brand being booked before they purchase it. They know the rate, but not the product. Alternatively the consumer may not know the individual component price of a bundled package (commonly used in dynamic packaging systems).

Opaque Model:

Is the acronym for Property Management System. The PMS is a software system meant to coordinate various functions at a hotel, i‍‍‍ncluding bookings, accounting, point of sale, payroll and sales and marketing, among others.




Is the acronym for Point of Sale‍‍‍.



Is the abbreviation for People.



Is the acronym for Rate Management System.


Is the‍‍‍ acronym for Per Person, Per Night.


In a h‍‍‍otel context, refers to a new set or design standards issued by a hotel brand for its properties.


Is t‍‍‍he acronym for Quality Assurance.


Is the acronym for Rental By Owner. Accommodations, which vary from beds in shared rooms to entire homes and buildings that are owned by individuals and made available to travelers via marketplaces like Airbnb, VRBO and HomeAway.


Is the acronym for Residential Delegate Rate (per person rate for conference room hire, refreshments, and catering including overnight accommodation).


‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍Is the a‍‍‍cronym for Room Only. This rate is for accommodation only.



Is the acronym for Room Revenue Multiplier. This is the ratio of value to room revenue. (The equation to RRM = value ÷ room revenue).

Are guests that notify the property that they will be arriving later than the original agreed time of arrival.

Late Arrival:

Is when a guest leaves the hotel later than the agreed time of departure. This may be at an agreed ‘Late Check Out’ fee.

Late Check Out:

Are charges that may be passed on to a guest after their departure from a hotel. (For example, telephone calls or mini bar charges that weren’t determined before the guest left).

Late Charge:

Are prescribed franchised products that are adapted to reflect current trends.

Lifestyle Brands:

Is a property that may not offer the full range of services typically expected of a hotel. (Example: The property does not provide restaur‍‍‍an‍‍‍t services).

Limited Service Property:

I‍‍‍s a guest who arrives later than the agreed time of their reservation.

L‍‍‍ate Show:



Rate Parity:

Is a situa‍‍‍tion in which a travel supplier, such as a hotel, maintains the same price across all its various distribution channels.

Resort Property:

Are ‍‍‍Hotels located in resort areas where the primary source of business is from leisure destination travel.

Room Block / Group Room Block:

Is a set of rooms reserved to accommodate a single group like attendees to a conference, meeting or event. The blocks are typic‍‍‍ally available at a set rate for a set period with only certain customers able to book them.



Is the total room revenue generated from the sale or rental of rooms.

Room Revenue:

Is the number of rooms in a hotel or set of hotels multiplied by the number of days in a specified time period.

Rooms Available / Room Supply:

‍‍‍‍‍‍‍‍‍Is the num‍‍‍ber of rooms sold in a specified time period (excludes complimentary rooms).

Room‍‍‍s Sold / Room Demand:

Is the acronym for Special Rate Plan.‍‍‍


Are a type of extended-stay accommodations that typically includes a suite with a full kitchen. Unlike extended-stay hotels, man‍‍‍y serviced-apartment properties don’t have amenities such as 24-hour front desks, free breakfasts, manager’s cocktail hour, etc. Serviced apartments are more common in Europe and Asia than in North America.

Serviced Apartments:

Refers to bookings made at short notice (Example: On the day of arrival or within a few days of arrival).

Short Lead:

Also known as the peer-to-peer economy, this is an Internet-based economic system in which consumers share their resources, typically with people they don’t know, and typically in exchange for money. In the hotel industry, sharing economy websites such as Airbnb, HomeAway, VRBO, FlipKey and others allow residents of homes, apartments and condos (called hosts) to rent their accommodations on a short-term basis to visitors.‍‍‍

Sharing Economy:

Are individualized hotels that give owners and operators the opportunity to affiliate with a major chain distribution while retaining their u‍‍‍nique design, name and orientation.

Soft Brands:

‍‍‍Is the nu‍‍‍mber based on physical guestroom count of the hotel.


Are small town areas with less than 150,000 people. Size can vary dependent on market orientation. Suburban locations do not exis‍‍‍t in proximity to these areas.

Small Metro / Town Market (North America):

Is the acronym‍‍‍ for the Social, Military, Educational, Religious and Fraternal segment of the group travel market.



Are peo‍‍‍ple who stay in a hotel room beyond their booking duration, usually without payment or remuneration.

Suburban Lodging:

Are p‍‍‍roperties in the suburbs of metropolitan markets.


‍‍‍Is th‍‍‍e acronym for Travel Agents Commission.






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‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍Is‍‍‍ the acronym for Per Person.

Is the acronym for Run of House. No room has been allocated to a guest before arrival, so they will get any room available on arrival OR a flat rate for which a hotel agrees to offer any of its available rooms.


Rack Rate:

‍‍‍‍‍‍‍‍‍‍‍‍Is th‍‍‍e standard or default rate for a room, before any discounts (for example, advance purchase discounts) are applied.

Sustainable Tourism:

Generally refers to environmentally conscious hoteliers/guests. They may request details of the hotel’s carbon footprint etc. Some corporation‍‍‍s may select a hotel based on its sustainable practice.


Is the acronym for Travel Agent‍‍‍.‍‍‍


Is the process by which a guest is offered a better room than he/she booked.


Is the process by which a guest is offered (at a cost‍‍‍) additional services or upgrades (often at the point of purchase or upon arrival to the hotel).

Urban Properties:

Are‍‍‍ properties in densely populated areas such as in a large metropolitan area.


Is the acronym for Value-Added Taxes on goods and services. VAT are sometimes included in hotel stays in various countries and region‍‍‍s around the globe. The taxes are paid by consumers.


Are guests who arrive to stay at a hotel property without a prior reservation.




Is the acronym for World Tourism Organization.

Are lo‍‍‍cation segments which classify lodging properties by physical location.

Location Segment:

Is the rate of which a hotel would be better off leaving a room unsold than to sell at that particular rate.

Lose-it Rate:

Is the acronym for Length of Stay or the duration of a guests visit.


Is a rewards program for those that stay at the hotel regularly. Rewards can vary, but typically include free stays, dining vouchers etc.

Loyalty Program:‍‍‍

Is the business model where the hotel offers net rates so that a merchant can add their profit margin (mark up the rates) for sale to t‍‍‍he public. Commonly used by OTAs (Online Travel Agents), wholesalers and tour operators.

M‍‍‍erchant Model:

Is t‍‍‍he acronym for Meetings, Incentives, Conference and Exhibitions (or events) segment of the group travel market.


Is th‍‍‍e acronym for Month on Month.


Is the a‍‍‍cronym for Meeting Professionals International.


Is the ‍‍‍acronym for Month to Date.


Is a quality control measure whereby an undercover employee (usually of an external organization) poses as a guest to evaluate the perf‍‍‍ormance of a hotel.

Mystery Guest:

I‍‍‍s the acronym for No Show. This is used when a guest who books a stay at a hotel that does not check in or cancel their reservation.


Can refer to a hotel management company managing a hotel under a management agreement.


‍‍‍‍‍‍‍‍‍Is the acronym for ‍‍‍Online Travel Agent/Agency‍‍‍. This is a 3rd party who often sells a hotels room inventory on their behalf and is pai‍‍‍d a commission for any bookings referred. (Examples of some of the main OTA’s include Expedia, Booking.com, Hotels.com, etc.).


Is the abbreviation for Pre-Convention Meeting‍‍‍. A Pre-Con‍‍‍ meeting is usually held prior to an event to confirm and review all the final arrangements.


Is t‍‍‍he acronym for Per Room, Per Night.




Is the acronym for Same Time Last Year.


Are rooms sold and revenue data broken down by source of business (transient, group, and contract) and source of revenue (room, F&B, other‍‍‍).


Transient Rooms:‍‍‍

Include rooms occupied by those with reservations at rack, corporate, corporate negotiated, package, government, or foreign traveler rates. Also includes occupied rooms booked via third party web sites.


Is a potential negative outcome of overbooking, Turnaway refers to when a hotel tells a booked guest they cannot accommodate them because no room is available. (Also referred to as “walking‍‍‍”).


Is the acronym for the U.S. Travel Association.‍‍‍


Is the acronym for Web Booking Engine.


Is the bulk sale of rooms, usually at a discounted rate.


Is the acronym for World Travel Market.


Is t‍‍‍he ‍‍‍acronym for World Travel & Tourism Council.



Zero-Hour Contract (UK):‍‍‍

Is a type of United Kingdom employment contract where employees have no guaranteed hours of work but must agree to be potentially available, although they are not obliged to accept any employment. This type of contract increased during the past recession.‍‍‍